Discover the heartbeat of a service
Discover the heartbeat of a service
From Free
Online Event
Date
Description
Free lunchtime webinar, 30 minutes.
We will use systems thinking to go through a way of understanding how well a service delivers to customers and how well it is designed.
- How well we are delivering to the customer.
- Discover what matters to the customers.
- Identify barriers in the service design that are causing friction.
- The ‘health’ of a service operations and design.
- How well the front line are able to create value.
- Priorities to improve.
- Discover customer measures.
Understanding a service from an outside-in perspective is novel, and is defined by Value and Failure demand analysis.
In this free 30min introduction to value and failure demand analysis, I will be taking you through what I do when I do this in an organisation.
I will highlight key aspects of this method so that you can then begin to explore for yourself. Or you could attend my workshop where we will go into greater detail on how you could use this yourself.
https://www.improconsult.co.uk...
Organiser
Expanding change and service design further, applying systems thinking and complexity, to develop more intelligent approaches to redesigning services.
FAQ
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What is refund protection and why would I need it?
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Discover the heartbeat of a service
From Free