Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session

Course Overview:

This foundational DEI course helps you understand the importance of diversity, equity, and inclusion within banking workplaces. You will explore inclusive communication, bias awareness, and practical ways to promote fairness and belonging in professional environments. The course simplifies key concepts and provides relatable examples to help you recognize behaviors, policies, and practices that contribute to an inclusive workplace culture. By the end, you will be equipped with tools to support respectful interactions, improve team cohesion, and foster a more equitable work environment.

Learning Objectives:

By the end of the course, you will:

• Understand the foundations of DEI and its relevance in banking.
• Recognize various forms of bias and how they influence workplace behavior.
• Apply inclusive communication methods in professional settings.
• Support equitable access to opportunities through informed actions.
• Contribute to building a respectful and inclusive team culture.
• Respond constructively to challenges, microaggressions, and difficult interactions.
• Adopt ongoing practices that reinforce a more inclusive work environment.

Target Audience:

Bank professionals, HR teams.

Why is it right fit for you:

This course is designed to help you build an inclusive mindset that supports healthier, more collaborative workplace relationships. It provides clear, practical guidance on how to communicate respectfully and recognize biases that may affect everyday interactions. The content is tailored to the banking environment, ensuring relevance to your work realities and customer-facing situations. You will gain practical tools you can apply immediately to improve team cohesion and client engagement. With expert-led instruction and relatable examples, this course equips you to contribute meaningfully to an equitable workplace culture.

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Agenda

Module 1: Introduction to DEI in Banking

• Understanding diversity, equity, and inclusion
• The importance of DEI in workplace culture
• Common challenges and misconceptions
• Activity

Module 2: Bias Identification & Awareness

• Types of conscious and unconscious bias
• How bias influences decision-making
• Recognizing bias in daily interactions
• Activity

Module 3: Inclusive Communication Fundamentals

• Respectful language and communication habits
• Active listening and empathy-driven interaction
• Reducing communication barriers
• Activity

Module 4: Equity in Policies & Practices

• Understanding fairness vs. equality
• Creating equitable access to opportunities
• Addressing structural barriers
• Activity

Module 5: Building an Inclusive Team Culture

• Psychological safety and collaboration
• Encouraging diverse perspectives
• Team norms that support inclusion
• Activity

Module 6: DEI in Customer & Client Interactions

• Inclusive customer service behaviors
• Respecting diverse client needs
• Avoiding assumptions and stereotypes
• Activity

Module 7: Managing DEI Challenges

• Navigating sensitive conversations
• Addressing microaggressions
• Responding to non-inclusive behaviors
• Role Play

Module 8: Sustaining DEI Efforts

• Continuous improvement methods
• Accountability and leadership involvement
• Everyday inclusive habits
• Case Study