Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session

Course Overview:

This course strengthens essential soft skills, helping you communicate effectively, present confidently, and handle workplace interactions with professionalism. You will explore key competencies such as communication, teamwork, time management, and personal effectiveness, all tailored for banking and customer-facing roles. Through practical tools and guided activities, you will learn how to present yourself professionally, manage daily responsibilities more efficiently, and build strong working relationships. By the end of the program, you will feel more confident and capable in handling diverse workplace situations.

Learning Objectives:

By the end of the course, you will:

• Strengthen your ability to communicate clearly and professionally.
• Work effectively with colleagues and customers in diverse situations.
• Manage time and workplace tasks with greater confidence.
• Improve your problem-solving and decision-making skills.
• Present yourself with professionalism and positive work habits.
• Build emotional balance and resilience for challenging situations.
• Apply soft skills to create a more effective and productive work environment.

Target Audience:

Bank employees, frontline staff.

Why is it right fit for you:

This course is designed to enhance the everyday interactions and productivity skills essential in modern banking workplaces. It offers practical, easy-to-apply techniques that help you manage conversations, tasks, and challenging situations with greater professionalism. The training focuses on real-world skills that immediately improve workplace performance and customer interactions. With a blend of structured learning and hands-on practice, you gain tools that support lasting behavioural improvement. By attending this course, you invest in both your personal confidence and your professional success.

Agenda:

Module 1: Introduction to Workplace Soft Skills

• Understanding core soft skills
• Importance of professional behaviour
• Foundations of workplace etiquette
• Activity

Module 2: Professional Communication Skills

• Clear and concise communication
• Verbal and non-verbal cues
• Email and written professionalism
• Role Play

Module 3: Customer-Focused Interaction

• Active listening
• Understanding customer emotions and needs
• Communicating with empathy and clarity
• Activity

Module 4: Teamwork & Collaboration

• Working with diverse personalities
• Building trust and accountability
• Coordinating tasks as a team
• Case Study

Module 5: Time Management & Productivity

• Prioritization techniques
• Managing work pressure
• Setting realistic goals
• Activity

Module 6: Problem-Solving & Critical Thinking

• Identifying challenges effectively
• Analytical thinking basics
• Structured decision-making
• Case Study

Module 7: Professionalism & Personal Effectiveness

• Workplace ethics and conduct
• Self-awareness and continuous improvement
• Building confidence and professional presence
• Activity

Module 8: Stress Management & Emotional Balance

• Recognizing stress triggers
• Maintaining professional calm
• Simple techniques for emotional resilience • Activity